Family Feedback
What families tell us
We're grateful to the families who have shared their experiences. Their words reflect what we aim for every day.
Back to Home4.8
Average family rating
340+
Families served since 2013
94%
Would recommend to others
12+
Years of continuous operation
From Families
What people say
"My mother has been in the Assisted Living program for eight months. She was apprehensive about the move, but within a few weeks she was genuinely happy in a way I hadn't seen in years. The staff remember things about her — her preferences, the activities she enjoys. It feels like she's known them for a long time."
Siriporn Phothong
Bangkok — Daughter of resident
February 2025
"My father came to Solacen for recovery after a hip surgery. He's a private man and I wasn't sure he'd take well to being in care. But the staff gave him space when he needed it and were there when he needed help. He returned home after five weeks in better shape than any of us expected. I would come back without hesitation."
Anon Chaiyasit
Nonthaburi — Son of participant
January 2025
"We use the Companion Day Program for my grandmother three days a week. She looks forward to going — which is something I never expected to say about a care facility. She's made friends there. The midday meals are nutritious and she comes home in better spirits than she leaves. The flexible scheduling is something we really appreciate."
Nanthicha Wattanaporn
Pak Kret — Granddaughter
February 2025
"Choosing care for a parent is one of the harder decisions a family makes. I spent a long time researching options before visiting Solacen. After the visit, the decision felt straightforward. The environment is warm, the staff speak directly and honestly, and the communication since my mother joined has been consistent. They call when something changes, not just to reassure."
Prachaya Lertsak
Bangkok — Son of resident
January 2025
"After my husband's stroke, the hospital suggested post-acute care before returning home. We found Solacen through a recommendation. The rehabilitation coordinator was kind and straightforward from the start — she explained what the program could and couldn't do, which I appreciated more than vague reassurances. My husband improved well and we felt confident throughout."
Kanokwan Tantiwit
Nonthaburi — Spouse of participant
March 2025
"I live overseas and was very anxious about finding care for my elderly father in Thailand. Solacen's communication has been excellent — I receive regular updates and a real person responds when I have questions. The pricing is clear and there haven't been any unexpected costs. It's reduced a significant source of stress for me from a long distance."
Teerada Rojanarat
Singapore — Daughter of resident
February 2025
Case Studies
Stories in more detail
Post-surgical rehabilitation, male, aged 74
Wellness & Rehabilitation Stay — 6 weeks
The situation
Following knee replacement surgery, the family was concerned about returning home immediately without adequate support. Their apartment had stairs and no carer available during working hours.
What happened at Solacen
A six-week rehabilitation stay was arranged in coordination with the hospital physiotherapist. Medication timing was managed by staff. Gentle mobilisation walks became a daily routine. Pain was monitored and documented for the medical team.
The outcome
Returned home with improved mobility and significantly reduced pain compared to discharge baseline. Family reported high confidence in care quality and clear communication throughout.
Assisted Living, female, aged 81
Assisted Living Residence — ongoing
The situation
An elderly woman with mild mobility limitations and increasing social isolation following the loss of her husband. Her adult children were worried about her safety at home and her low mood.
What happened at Solacen
She joined the Assisted Living program and brought several personal items, including a small bookshelf and a chair from her home. She joined the creative workshop group and became a regular participant in afternoon social gatherings.
The outcome
Her family describe a notable improvement in her mood and social engagement. Physical safety improved significantly. She has expressed that she considers Solacen her home.
Companion Day Program, male, aged 77
Day Program — ongoing, 4 days/week
The situation
A retired teacher living with his daughter who worked full-time. He was physically independent but often alone during the day, increasingly sedentary, and showing signs of low motivation.
What happened at Solacen
He joined the Day Program four days a week. He particularly engaged with the conversation groups, where his background in education became an asset. He began leading informal reading discussions with other participants.
The outcome
His daughter reports visible improvement in his mood and energy. He has increased physical activity through the gentle exercise sessions. He speaks about participants by name and looks forward to program days.
Get in Touch
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