Privacy Policy

1. Introduction

Solacen ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our senior care services at 27 Chaengwattana Road, Soi 14, Pak Kret, Nonthaburi 11120, Thailand.

We operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions about this policy or how your data is handled, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identity and contact information: name, telephone number, email address, postal address
• Enquiry and communication data: messages submitted through our contact form, correspondence by email or phone
• Resident and participant data: health information, care needs, medical history, next of kin details (collected during assessment and admission processes)
• Website usage data: anonymised browsing data through cookies (see our Cookie Policy)

3. Legal Basis for Processing

We process personal data on the following legal bases under the PDPA:

• Consent: where you have given us specific consent, such as through a contact form submission
• Contract: where processing is necessary to fulfil a care agreement
• Legitimate interests: for communication and facility management purposes
• Legal obligation: where we are required to process data by law or regulatory requirement

4. How We Use Your Data

• To respond to enquiries submitted through our website or by telephone
• To assess and plan care for residents and program participants
• To communicate with families regarding resident wellbeing
• To coordinate with medical providers as part of a care plan
• To maintain required documentation under Thai healthcare regulations
• To improve our website and services through anonymised analytics

5. Data Sharing

We do not sell personal data to any third party. We may share data in the following limited circumstances:

• With medical providers directly involved in a resident's care, where authorised by the resident or family
• With regulatory authorities where legally required
• With service providers who assist in operating our website (such as analytics or hosting providers), under appropriate data processing agreements

6. Data Retention

We retain personal data for the period necessary to fulfil the purposes for which it was collected:

• Enquiry data (contact form submissions): up to 12 months from date of submission if no care relationship is established
• Resident and participant records: for a minimum of 5 years following the end of the care relationship, as required by applicable regulations
• Website usage data: as described in our Cookie Policy

7. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include access controls, secure storage systems, and staff confidentiality obligations. In the event of a data breach that may affect your rights, we will notify affected individuals and relevant authorities as required by law.

8. Cookies

Our website uses cookies to support basic functionality and, with your consent, for analytics purposes. For detailed information, please refer to our Cookie Policy.

9. Your Rights

Under the PDPA, you have the following rights:

• Right to access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to data portability: to receive your data in a structured, commonly used format
• Right to object: to object to certain types of processing
• Right to withdraw consent: at any time, where processing is based on consent
• Right to lodge a complaint: with the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact: [email protected]

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children and Minors

Our services are designed for older adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated on our website. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions or to exercise your rights, please contact us:

• Email: [email protected]
• Address: 27 Chaengwattana Road, Soi 14, Pak Kret, Nonthaburi 11120, Thailand
• Phone: +66 2 573 4829