What sets Solacen apart

Over twelve years of operation, Solacen has built a care team with deep, practical knowledge of the needs of older adults. Our team holds certifications from Thai Ministry of Public Health-approved training programs in elder care, rehabilitation support, and dementia-aware practices. Professional development is ongoing — staff participate in refresher training and quarterly reviews.

Experience in senior care isn't just about knowing what to do when something goes wrong. It's about knowing how to make days go well — noticing when someone seems quieter than usual, remembering that a resident prefers their tea without sugar, or knowing that a particular activity brings genuine pleasure. That kind of knowledge takes time to build, and it shows in daily life at Solacen.

• Ministry-certified elder care professionals
• Rehabilitation coordination with licensed physiotherapy experience
• Ongoing staff training and professional development

Families often approach senior care decisions during stressful periods. The process of joining Solacen is designed to be clear and unhurried. We begin with a conversation — not a sales pitch — to understand what the individual and family are looking for. A visit follows, and then a care planning discussion with relevant staff before any admission.

Once a resident joins, their care plan is documented and shared with the family. Any changes to the plan — in response to health changes, preferences, or family input — are communicated clearly before being implemented. We don't believe in making decisions about people without involving them.

• Transparent admission process with no pressure to decide
• Documented care plans shared with family from day one
• Resident and family input included in care decisions

When a family member is in care, the quality of communication from the facility matters enormously. At Solacen, each family is assigned a named contact — a staff member who knows their relative personally and can give specific, meaningful updates. This isn't a call centre service; it's a conversation with someone who has spent time with your family member that week.

Our office is open Monday to Friday, 8 AM to 6 PM, and on Saturdays from 9 AM to 4 PM. For non-urgent matters, we respond to messages within one business day. For anything more pressing, a direct line is available.

• Dedicated family contact for each resident
• Regular wellbeing updates — not just at admission
• Emergency contact line for urgent situations

Senior care represents a significant financial commitment for most families. We're clear about what each program costs and what that includes from the outset. There are no intake fees beyond the stated monthly or weekly rate. Any additional services — such as specialist medical visits arranged through the facility — are discussed and agreed in advance.

Our pricing reflects the standard of care we provide: qualified staff, personalised support, nutritious meals, activities, and family communication. Families can make decisions knowing there won't be unexpected additions to the invoice.

• All-inclusive monthly and weekly rates with clear scope
• Additional services agreed in writing before arrangement
• Flexible day program scheduling to fit family budgets and needs

Families who have entrusted relatives to Solacen frequently describe improvements in mood, appetite, and social engagement within the first weeks. This isn't coincidental. When a person feels listened to, is eating well, is physically safe, and has meaningful activity in their day, their overall wellbeing tends to improve — sometimes noticeably.

For rehabilitation residents, outcomes vary with individual health circumstances. What we can offer is a supportive, attentive environment that allows recovery to progress at a comfortable pace — without the pressure or limitations of a hospital setting. Many rehabilitation residents have extended their stay beyond the initial plan because of how they felt during their time with us.

• Wellbeing improvements documented in care plan reviews
• Rehabilitation paced to the individual, not a standard timeline
• Families report confidence in relatives' daily quality of life